www.keralaholidays-india.co.uk

Shipping & Returns

Our website takes every customer seriously, so your satisfaction is our long-term pursuit and upmost concern. Please open the parcel in the presence of courier when your parcel arrived and double check and make sure that the item is what you ordered from us and all the information match. In order to settle each dispute much more easier and faster, please provide some pictures which are real and accurate to prove that it is our fault to make the mistake if you would like return. Please be noted that no return is acceptable without getting our permission, we will give you a corresponding answer when your problem has been verified and confirmed.
General Return Policies
Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). If you are returning or exchanging item, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.
Please notice what must be included with your package.
1.If you want to return the items you receive, please contact our customer service.
2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered.
3. The item you will return must be intact.
4.We don't bear the expense of your returned items.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
Returning For Replacement
Your satisfaction is of utmost importance to our Team. Upon the arrival of your package, it is suggested that you check and make sure the items have been made in accordance with your order specifications.
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